In the 70's, aircraft crashes were just the norm. Every month or so, a plane accident killed most of, if not all, the passengers on board. That was although equipment was ever more trustworthy and crews were better trained thanks to the generalization of mandatory simulator training.
In 1978, after United Airlines flight 173 crashed due to fuel starvation, a thorough investigation was led involving NASA psychologist John Laufer. His conclusion was unexpected. The crash was not due to the crew members' knowledge or flying skills, it was due to their inability to work as a team. Indeed, the plane fell while the crew was investigating a simple landing gear indication problem. Although several queries and comments were made by the ﬁrst ofﬁcer and ﬂight engineer about the fuel status, the captain did not appear to take their concern into account. As some put it, the plane crashed "due to a failed light bulb".
Following this accident, United Airlines and NASA jointly developed a training program known as Cockpit Resource Management (CRM). Its aim was to train pilots to manage "Human Factors", i.e. to take into account the so called limitations of the human brain in enhancing the functioning of the crew. The program was a success, and CRM was made mandatory by the Federal Aviation Administration (FAA) in 1990 in the United States. The result was stunning, as this decision contributed to reduce the number of aviation fatalities by 86% over a 10 year period.
CRM today refers to Crew Resource Management or even Company Resource Management as it involves everybody from luggage handlers to flight dispatchers, air traffic controllers, cabin crew and pilots. New tools are continuously being developed.
All human beings involved in teamwork will benefit from a training in Human Factors management, especially those working in high risk and stressful environments, as is the case for most healthcare workers.
This one day CRM course has been designed for healthcare by experienced airline pilots in collaboration with nursing and medical advisors. It will give you an insight of the risks associated with the functioning of the human brain in your work environment, and provide you with useful and useable tools to mitigate these risks. Whether you are an active healthcare professional or a healthcare simulation instructor, this outstanding course is for you!
Includes 6 CEUs.